People never stop amazing me when it comes to technology. Many let it intimidate them to the point where they feel unable to walk through a simple troubleshooting process. What also gets me is that these people have been working with computers for years! Why am I worked up today? I have to show someone how to change a default printer.
For all the flak that Microsoft gets they really do try to make simple tasks, simple. They even have a "Printers" button in the start menu for crying out loud! As an IT guy, who was in the middle of troubleshooting backup issues, it frustrates me when I have to stop what I'm doing to tell someone how to use this "Printers" section of Windows.
However, since I am Tall, Dark and IT, I put on a different set of lenses. I would much rather be bothered about a simple issue, than someone who tried to troubleshoot the problem themselves and REALLY hosed something up. I encourage people to not be intimidated and to try things themselves… but it really is a fine line between when to troubleshoot and when to ask the IT guy for help. I know that this lady didn't want to bother me with what she knew was a trivial problem but in reality, that's what I'm paid for.
I must appreciate that these people don't want to take up my time but they also don't want to make the problem worse. I am a big believer in teaching people how to fish, so I try not to be frustrated when they ask what hook they should be using.